These Terms & Conditions govern your use of the shan789 platform, including all games, betting services, promotions, and account management features. Please read them carefully before registering or continuing to use shan789.
Quick reference
These highlights do not replace the full Terms & Conditions below, which you are required to read in their entirety.
Access to shan789 is strictly limited to individuals who are 21 years of age or older and physically located in a jurisdiction where online gambling is permitted. Age verification is mandatory at registration and upon any withdrawal request.
shan789 processes GCash and Maya withdrawals within 1–2 hours for verified accounts. All funds must be withdrawn to a payment method registered in the same name as the shan789 account. Third-party withdrawals are strictly prohibited.
All bonuses offered by shan789 are subject to individual promotion-specific wagering requirements, eligible game restrictions, minimum odds conditions (for sports), and validity periods. Bonus abuse will result in forfeiture of bonus funds and associated winnings.
You are solely responsible for maintaining the confidentiality of your shan789 login credentials. Any activity conducted through your account is your responsibility. shan789 will never request your password via chat, email, or SMS.
All slot and table game outcomes on shan789 are generated by independently certified random number generation (RNG). Certified RTPs are published within each game's information panel. shan789 does not and cannot manipulate game outcomes.
shan789 provides deposit limits, loss limits, session timers, cool-off periods, and self-exclusion options to all account holders. These tools are accessible from your account settings at all times. Players experiencing gambling-related harm should use these tools immediately.
For the purposes of these Terms, the following definitions apply:
By registering an account, making a deposit, or placing any bet on the shan789 Platform, you unconditionally accept these Terms and any additional policies incorporated by reference, including the shan789 Privacy Policy and Responsible Gaming Policy.
These Terms take effect upon your first use of the Platform and remain in effect until your account is permanently closed. shan789 reserves the right to amend these Terms at any time. Continued use of the Platform after any amendment constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically.
If you are accessing the Platform on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
To be eligible to register and use shan789, you must:
shan789 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of pending withdrawals pending identity verification.
Each individual may register one (1) account only on the shan789 Platform. Maintaining multiple accounts, including accounts under different names, mobile numbers, or email addresses, is strictly prohibited and constitutes grounds for permanent account termination and forfeiture of all balances.
During registration, you are required to provide your legal full name, a valid Philippine mobile number, a valid email address, and date of birth. All information provided must be accurate, current, and complete. shan789 will match account details against KYC documentation — discrepancies may result in account suspension.
shan789 is required under PAGCOR anti-money laundering (AML) obligations to verify the identity of all account holders. You must submit a valid government-issued photo identification document (such as a PhilSys National ID, Philippine Passport, or Driver's License) and complete any additional verification steps requested. KYC completion is required before your first withdrawal and may be requested at any time thereafter.
You are solely responsible for maintaining the confidentiality and security of your shan789 login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You agree not to share your credentials with any third party under any circumstances. shan789 shall not be liable for any loss resulting from unauthorized access to your account caused by your failure to maintain credential security.
You agree to promptly update your account information if any details change, particularly your registered mobile number, which serves as the primary account recovery mechanism. Failure to maintain accurate contact information may impede account recovery and delay withdrawal processing.
shan789 accepts deposits via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CliQQ, USDT (TRC-20 and ERC-20), and Coins.ph. The minimum deposit amount is ₱100. Payment methods and minimum/maximum deposit limits may change from time to time; current limits are displayed in the deposit section of your account.
Deposits are credited to your shan789 wallet upon confirmation of payment. shan789 does not charge transaction fees on standard deposits, however your payment provider may apply its own fees. You are responsible for any such fees.
All deposits must be made from a payment account held in your own name. Deposits from third-party accounts are prohibited. shan789 reserves the right to reverse deposits identified as originating from third-party sources and to close accounts where such activity is detected.
shan789 may require source of funds documentation for large deposits in compliance with PAGCOR AML requirements. Failure to provide satisfactory documentation may result in funds being held pending investigation.
The minimum withdrawal amount is ₱200. Standard daily withdrawal limits apply based on your account verification tier and VIP level, as displayed in your account settings. KYC-verified accounts are subject to standard daily limits; VIP accounts may qualify for elevated daily limits of up to ₱5,000,000.
All withdrawal requests are processed to the same payment method used for the most recent deposit, or to a verified payment method registered in your name. shan789 does not process withdrawals to third-party accounts, payment accounts in different names, or unverified payment methods.
shan789 reserves the right to suspend withdrawal processing for any account where fraud, money laundering, match-fixing, bonus abuse, or any other breach of these Terms is suspected. Funds may be held pending investigation and may be forfeited if a breach is confirmed.
shan789 offers various promotional incentives to eligible account holders from time to time, including but not limited to: welcome deposit bonuses, reload bonuses, cashback offers, free spins, referral rewards, and VIP loyalty benefits. All promotions are subject to the following general conditions in addition to any promotion-specific terms:
All casino games available on the shan789 Platform use certified random number generation (RNG) to determine outcomes. Game outcomes are not influenced by shan789, its employees, or any third party. Return-to-player (RTP) percentages for each game are published within the game information panel.
In the event of a technical malfunction during any game round, shan789's system logs shall be the definitive record of the round outcome. Where a technical error prevents the determination of a valid outcome, the stake for the affected round will be returned to the Player's account.
Live dealer games are operated in real time. Live session recordings are maintained as dispute-resolution evidence. Any irregularity observed during a live session should be reported to shan789 support immediately.
For sports betting, shan789 follows standard industry settlement rules. Bets are settled based on official results from recognized governing bodies. Voided bets are returned to the Player's account. In-play bet settlements are final once confirmed by the system unless a clear and manifest error has occurred.
The following conduct is strictly prohibited on the shan789 Platform and may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to relevant Philippine authorities:
All content on the shan789 Platform, including but not limited to the shan789 brand name, logo, software, game interfaces, text, graphics, and data, is the proprietary intellectual property of shan789 or its licensed content providers. No content may be reproduced, distributed, modified, reverse-engineered, or used for commercial purposes without the prior written consent of shan789.
Game assets, including slot game graphics, sound effects, and animations, remain the intellectual property of the respective game providers (e.g., JILI, PG Soft, Pragmatic Play). Unauthorized reproduction of game assets is subject to independent intellectual property claims by those providers.
To the fullest extent permitted by applicable Philippine law, shan789 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to: lost profits or winnings, loss of data, loss of goodwill, or service interruption.
shan789's aggregate liability to any individual Player for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total amount deposited by the Player in the 12 months preceding the date on which the claim arose.
shan789 does not warrant that the Platform will be continuously available, uninterrupted, or error-free. Scheduled and unscheduled maintenance may temporarily affect Platform availability. shan789 is not responsible for connectivity issues arising from your internet service provider or device.
Gambling involves financial risk. shan789 does not guarantee any winnings, returns, or outcomes. You acknowledge that all wagering activity is undertaken at your own risk.
The collection, processing, storage, and use of your personal data by shan789 is governed by the shan789 Privacy Policy, which is incorporated by reference into these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy, in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) and applicable PAGCOR data governance requirements.
shan789 uses your personal data for account management, KYC verification, transaction processing, customer support, fraud prevention, and regulatory compliance purposes. Your data will not be sold to third parties for marketing purposes. Please review the full Privacy Policy for complete details of your data rights and shan789's data obligations.
shan789 provides the following responsible gaming tools, accessible in your account settings:
Players who are experiencing gambling-related difficulties are encouraged to contact the NCMH Crisis Hotline at 1553, which is available 24/7, free of charge, and confidential. PAGCOR also maintains responsible gaming resources for Philippine players.
shan789 staff are trained to identify indicators of problem gambling. Accounts displaying such indicators may be subject to proactive responsible gaming interventions, including account reviews and temporary restrictions, in accordance with PAGCOR guidelines.
You may request permanent closure of your shan789 account at any time by contacting customer support. Any remaining balance in your account at the time of closure will be processed for withdrawal to your verified payment method, subject to standard withdrawal terms and any applicable pending wagering requirements on active bonus funds.
shan789 may suspend or permanently close your account without prior notice in circumstances including, but not limited to: breach of these Terms; provision of false information; confirmed fraud or money laundering; court order or regulatory direction; account inactivity for a period exceeding 12 consecutive months with a zero balance.
Inactive accounts (accounts with a zero balance that have not been accessed for 12 or more consecutive months) will not be subject to any inactivity fees but may be administratively closed. Accounts holding a positive balance will not be closed without prior notice and reasonable opportunity to withdraw the balance.
shan789 reserves the right to amend, modify, or update these Terms at any time. Material changes will be communicated to registered Players via the email address on record or through a prominent notice on the Platform not less than 7 days before the change takes effect, except where immediate changes are required by law or regulatory direction.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to amended Terms, you must cease using the Platform and contact support to initiate account closure.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the shan789 Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Prior to initiating formal legal proceedings, you agree to contact shan789 customer support to attempt good-faith resolution of any dispute. shan789 will endeavor to respond to all formal complaints within 5 business days. For disputes involving game outcomes or transaction processing, shan789's system records shall be the primary evidentiary basis.
If any provision of these Terms is found to be invalid, void, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
For questions, complaints, or formal correspondence regarding these Terms and Conditions, please contact shan789 through the following channel:
shan789 is built on transparency and speed — fast GCash payouts, certified fair games, and a platform that respects the player. For Filipino players 21 and above, everything you need is here.
For entertainment only. Players must be 21+ years. Gambling involves real financial risk. Play within your means.