This Privacy Policy explains how shan789 collects, uses, stores, shares, and protects your personal data. It reflects our obligations under Republic Act No. 10173 (the Data Privacy Act of 2012), PAGCOR data governance requirements, and our own commitment to handling every Filipino player's information with care and transparency.
Your data rights at a glance
These highlights summarise our core data practices. The full legal text follows below — you are encouraged to read it in its entirety.
shan789 collects the minimum personal data required to operate your account, verify your identity, process payments, and meet PAGCOR anti-money laundering obligations. We do not collect data speculatively or for purposes beyond what is described in this Policy.
All personal data held by shan789 is protected using industry-standard security measures including SSL/TLS encryption in transit, encrypted storage at rest, access controls, and regular security audits. Payment data is handled by PCI-DSS compliant processors and is never stored on shan789 servers in raw form.
shan789 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Data sharing with third parties is limited to service providers who process data on our behalf under strict contractual obligations, and regulators as required by law.
Philippine data subjects have extensive rights under RA 10173. You may request access to, correction of, or deletion of your personal data held by shan789 at any time, subject to legal retention obligations. Requests are processed within 15 business days of receipt.
shan789 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by PAGCOR regulations, AMLC obligations, or applicable Philippine law. Account data is retained for a minimum of 5 years after account closure as required by anti-money laundering rules.
In the event of a personal data breach that poses a real risk to affected individuals, shan789 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay in accordance with RA 10173.
This Privacy Policy ("Policy") describes how shan789 ("we," "us," "our") collects, uses, discloses, stores, and protects the personal data of individuals who use the shan789 platform, including the shan789 website, its games, betting services, promotions, account management system, and customer support channels (collectively, the "Platform").
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It also reflects shan789's obligations under PAGCOR's regulatory framework regarding player data governance and AMLC reporting requirements.
By registering an account on the shan789 Platform, using any of its services, or continuing to access the Platform after the effective date of this Policy, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read together with the shan789 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.
The data controller responsible for the personal data of shan789 Platform users is:
shan789 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the DPA. The DPO may be contacted at the email address above for data subject requests, privacy concerns, or questions relating to this Policy.
shan789 collects the following categories of personal data:
shan789 uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, contact details | Contract performance |
| Identity verification (KYC) | ID documents, biometrics | Legal obligation (PAGCOR / AMLC) |
| Payment processing (deposits & withdrawals) | Financial data, KYC data | Contract performance |
| Game session delivery and record-keeping | Usage data, account data | Contract performance |
| Customer support | Communications data, account data | Contract performance / legitimate interest |
| Fraud detection and prevention | Technical data, usage data, financial data | Legitimate interest / legal obligation |
| Anti-money laundering reporting | KYC data, financial data, usage data | Legal obligation (AMLC) |
| Responsible gaming monitoring | Usage data, financial data | Legal obligation (PAGCOR) / legitimate interest |
| Marketing communications (opt-in) | Contact details, game preferences | Consent |
| Platform improvement and analytics | Usage data, technical data (aggregated/anonymised) | Legitimate interest |
| Legal and regulatory compliance | All categories as required | Legal obligation |
shan789 will not use your personal data for any purpose other than those listed above, or those separately consented to by you. Where we wish to use your data for a new purpose, we will notify you and obtain your consent where required by the DPA.
shan789 processes personal data on one or more of the following lawful bases under the Data Privacy Act of 2012:
shan789 uses cookies and similar tracking technologies on the Platform for the following purposes:
shan789 does not deploy third-party advertising cookies or tracking pixels for external advertising networks. Cookies from Google (analytics) may be present but are configured with IP anonymisation and data minimisation settings.
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect Platform functionality. On your first visit, you will be presented with a cookie consent notice providing options to accept or manage non-essential cookies.
shan789 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following circumstances:
shan789 engages third-party service providers who process data on our behalf under written data processing agreements that require them to maintain appropriate security and confidentiality standards. These include: KYC and identity verification providers, payment processors (GCash, Maya, banking partners), IT infrastructure and hosting providers, customer support platform providers, fraud detection services, and game providers who may process session data to deliver game services.
shan789 may disclose personal data to PAGCOR, the AMLC, the NPC, or other competent Philippine government authorities where required to do so by law, court order, or regulatory direction. Such disclosures are made only to the extent required and with appropriate documentation of the legal basis for disclosure.
In the event that shan789 undergoes a merger, acquisition, restructuring, or sale of all or a material part of its business or assets, your personal data may be transferred to the acquiring entity, subject to that entity's commitment to maintain data protection standards at least equivalent to those set out in this Policy. You will be notified of any such transfer.
In circumstances not covered above, shan789 will not share your personal data with any third party without first obtaining your explicit consent.
shan789 is a Philippines-focused platform and our primary data processing activities occur within the Philippines. However, some of our service providers (including cloud infrastructure providers and game providers) may process data outside the Philippines.
Where personal data is transferred to countries outside the Philippines, shan789 ensures that appropriate safeguards are in place, including: contractual clauses requiring the recipient to provide a level of data protection equivalent to the DPA; transfers to jurisdictions recognised by the NPC as providing adequate data protection; or transfers subject to binding corporate rules where applicable.
shan789 retains personal data for the following minimum periods or longer where required by law:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with shan789's data lifecycle management procedures.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by shan789:
You have the right to know whether shan789 holds personal data about you, what categories of data are held, how it is being used, and with whom it has been shared.
You may request a copy of the personal data shan789 holds about you, along with information on how it has been processed.
You may request correction of any inaccurate or incomplete personal data held by shan789 about you.
You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
You may object to the processing of your personal data where processing is based on legitimate interests, including direct marketing.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects.
You have the right to lodge a complaint with the National Privacy Commission if you believe shan789 has not complied with the Data Privacy Act in relation to your personal data.
To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Rights Request." shan789 will respond within 15 business days of receipt. We may need to verify your identity before processing your request.
Please note that some rights are subject to exceptions — for example, shan789 cannot delete data that it is legally required to retain under PAGCOR or AMLC regulations.
shan789 implements the following technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
No security system is impenetrable. While shan789 takes all reasonable steps to protect your data, we cannot guarantee absolute security against all threats. You should also take steps to protect your own account credentials.
Parents or guardians who believe that a minor may have registered on the shan789 Platform should contact us immediately at [email protected] with the subject line "Minor Account Report."
The shan789 Platform may contain links to third-party websites or services (for example, game provider information pages). shan789 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit via links from the shan789 Platform.
This Policy applies solely to personal data processed by shan789 through the shan789 Platform. It does not govern data processed by game providers in the course of delivering game services, except to the extent shan789 acts as the data controller for that processing.
shan789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. Material changes will be communicated to registered users via email or through a prominent notice on the Platform not less than 7 days before the change takes effect.
The "Effective Date" at the top of this Policy indicates when the current version came into force. You are encouraged to review this Policy periodically. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.
Where a change to this Policy requires your consent under the DPA, shan789 will seek that consent before the change takes effect.
For any questions, concerns, or requests relating to this Privacy Policy or shan789's data practices, please contact our Data Protection Officer:
If you are not satisfied with shan789's response to your privacy concern, or if you believe shan789 has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint is available on the NPC's official website.
Your personal data is handled with the same care as your winnings. shan789 is built for Filipino players who value fast payouts, fair games, and a platform that takes their data rights seriously. For players 21 and above.
For entertainment only. Players must be 21+ years. Gambling involves real financial risk. Play responsibly.